Privacy Policy

1. Introduction

RS Global (Private) Limited ("RS Global", "we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services or provide us with your personal information.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Business Information: Company name, job title, business address, business email
• Account Information: Username, password, account preferences
• Transaction Information: Purchase history, payment information, billing address
• Communication Data: Emails, messages, feedback, and other communications with us
• Marketing Preferences: Your preferences for receiving marketing communications

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, click patterns, referring websites
• Cookies and Tracking: Information collected through cookies and similar technologies
• Location Data: General location information based on IP address

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To process and fulfill your orders and requests
• To communicate with you about products, services, and updates
• To send you marketing communications (with your consent)
• To improve our website, products, and services
• To provide customer support and respond to inquiries
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations and enforce our terms
• To analyze usage patterns and trends
• To personalize your experience

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Physical security measures for data storage facilities

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations requiring us to retain data
• Whether retention is advisable for our legal position
• Any relevant agreed-upon terms

7. Your Rights and Choices

You have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the contact information provided at the end of this policy.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and to improve and analyze our services. Types of cookies we use include:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Enable enhanced functionality and personalization
• Marketing Cookies: Used to track visitors across websites for advertising

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Sri Lanka and Maldives where our offices are located. These countries may have different data protection laws than your country. By using our services, you consent to such transfers.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

14. Data Protection Officer

For privacy-related inquiries, you may also contact our Data Protection Officer at:
Email: privacy@rsglobal.com